FAQs
What IT services do you offer in Melbourne?
We provide professional IT services in Melbourne including computer support, network setup, cloud solutions, cybersecurity, and managed IT services for homes and small businesses.
How do your pricing and charges work?
Our services are billed based on time. We have a minimum 1-hour consultation, and after that, we charge in 30-minute increments. This ensures fair and transparent pricing, so you only pay for the time required to resolve your issue.
What can I expect during an IT support visit?
During a support session, we begin by understanding the issue and performing a quick assessment. We then diagnose the problem, explain it in simple terms, and proceed with the fix. Our goal is not just to resolve the issue, but also to ensure you understand what caused it and how to avoid it in the future.
Do you offer both onsite and remote support?
Yes, we provide both onsite IT support across Melbourne and secure remote support. Many issues can be resolved remotely, which saves time and cost, while onsite visits are available for hardware setups, network installations, and more complex problems.
Do you offer ongoing IT support or maintenance plans?
Yes, we provide flexible ongoing support plans for both businesses and home users. These plans help prevent issues before they occur and ensure your systems are always up to date and running efficiently.
Can you set up and manage IT systems for new businesses?
Yes, we help new businesses set up their entire IT infrastructure, including computers, networks, internet, email systems, and security. We ensure everything is configured properly from the start so your business can operate smoothly and securely.
Do you offer affordable IT support for small businesses?
We provide cost-effective IT support solutions designed specifically for small businesses. Our flexible pricing and support plans ensure you get professional IT services without the high costs of maintaining an in-house IT team.
Do you offer IT support for small businesses in Melbourne?
Yes, we specialise in small business IT support in Melbourne, helping businesses maintain secure, reliable systems with minimal downtime.
What happens if the issue cannot be fixed immediately?
If an issue requires more time or parts, we will clearly explain the situation and provide the next steps. We keep you informed throughout the process and work efficiently to resolve the problem as quickly as possible.
How quickly can you respond to a support request?
We aim to respond as quickly as possible, with many issues addressed on the same day. Response time can vary depending on the complexity of the issue and current workload, but we always prioritise urgent problems to minimise disruption.
Do you provide upfront quotes or estimates?
Yes, wherever possible we provide an upfront estimate before starting work. For more complex jobs like network installations or office setups, we can offer fixed-price quotes so you know exactly what to expect.
Why should I choose The Real Geeks for IT support?
We focus on providing reliable, honest, and professional IT support tailored to your needs. Our goal is to solve your problems quickly while delivering a friendly, stress-free experience you can भरो on.
What areas do you service?
We provide IT services across Melbourne, including suburbs like Doncaster, Box Hill, and surrounding areas. If you’re unsure whether we cover your location, feel free to contact us.
Do you help with Microsoft 365, emails, and cloud services?
Yes, we assist with setting up and managing Microsoft 365, business emails, and cloud-based solutions. We ensure your systems are configured correctly for productivity, security, and easy access from anywhere.